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TERMS AND CONDITIONS
1.Terms and Conditions
These Terms and Conditions regulate the use of the SocialGluten Internet web service socialgluten.com It is managed by NUMIA, a non-profit organization, with CIF-G-67376459 with registered office at Calabria, 149 Entlo 1 of Barcelona, Spain.
The use of the SocialGluten website attributes the condition of user to the Socialgluten.com website and expresses the full and unreserved compliance of the User to each and every one of the Terms and Conditions.
Therefore, the User must carefully read the content of these Terms and Conditions, on each of the occasions on which he intends to use the SocialGluten website. Access to and / or use of said services and contents expresses the entire and unconditional acceptance by the User of the Terms and Conditions in the version published by SocialGluten on its website socialgluten.com at the time such access occurs and / or use.
The User declares to be of legal age and have sufficient legal capacity to be bound by these Terms and Conditions as well as having read and understood their content. Likewise, you expressly and without exception accept that access and use of this website and its contents takes place under your sole and exclusive responsibility.
2. Conditions of access and use of the website
The User must register as such, completing the form for this purpose, receiving an identifying username and password, which have a personal and non-transferable character, and that will allow the User to formalize with SocialGluten the purchase of those products in which it is interested.
Registration as a customer is free.
The Registered User agrees to make diligent use and keep the password and username assigned to access the services secret. In case of loss of your password and username, please contact us immediately.
Only one customer per delivery address is valid, so that the same customer can have different delivery addresses associated with the same user account.
Users who become partners will be part of the Consumption and Health Association (OCS) will pay a fee of 9,99 Eur per year and will benefit from significant price reductions over the usual price for all products on the web during a calendar year. These discounts cannot be combined with other offers.
3.Modalities of order, price and shipping costs
Users have the possibility of placing all their orders from the website: socialgluten.com. Each SocialGluten user declares with full capacity to use credit cards and Paypal accounts, and states that they have sufficient funds to cover all costs resulting from the purchase of products through socialgluten.com.
By pressing the "Pay" button during the purchase process, the user declares to accept fully and without reservation all of these Terms and Conditions.
All the prices shown in the list of our products are with taxes provided that in the initial configuration you have selected as the shipping country one of the countries of the European Union and without taxes in the rest. In Spain, in the case of the Canary Islands, if the user is identified, prices also appear without taxes. This is because the applicable taxes vary depending on the country from which the purchase is made.
In relation to the Value Added Tax, as a general rule the 10% tax rate will be applied for the territory of the European Union where this tax is applicable. All companies belonging to countries of the European Union except Spain and which are registered as an intra-community operator will be exempt from paying this tax. VAT will not be passed on the sale to any other country in the world, however the customs systems of each country will apply the corresponding tax charges.
Due to its special fiscal regime, the geographic areas corresponding to the Canary Islands are considered extra-community territories. Therefore, purchases made by residents of these territories are exempt from VAT (all customs clearance and import taxes are not included in the price of the item or shipping, and must be paid in destination by the recipient of the merchandise).
The prices displayed on Socialgluten.com may be reviewed and modified if the conditions require it at any time.
The data registered by SocialGluten constitute proof of the transactions made between socialgluten.com and the users. SocialGluten will confirm your order by sending an email. For this reason and together for security reasons the creation of user accounts in SocialGluten is not allowed through temporary email services such as (but not limited to) Spamgourmet, 10minutemail, Jetable, Yopmail, Mailcatch, Guerrillamail, etc.
The contractual information is presented in Spanish.
Shipping costs will be calculated based on the characteristics of the products of each order.
Even so, and by default the shipping costs, for dry product (non-refrigerated products), will be 4,99 Euros (standard, 48 to 72 hours) and 7.99 Eur (express 24 48 hours) for peninsula up to a maximum of 10 kg. For Germany, United Kingdom, Italy and Holland they are 9,99 Eur. Shipping costs to France are 11,9 Eur up to 10 kg of weight. For Belgium, Holland and Luxembourg of 13,9 Eur. Shipping costs for the Balearic Islands of 7,9 Eur and 14,99 Eur for the Canary Islands up to 10 kg. In all cases, for orders greater than that amount, 1 Euro will be charged for each kg. additional.
The images that accompany the products offered are illustrative and may not match the product offered as we continually renew them. Even so, in SocialGluten we will always strive to ensure that the title and description match the photograph of the product you are going to receive.
Socialgluten reserves the right to cancel an order unilaterally if it considers that the adequate conditions for economically or operationally viable transport are not given and / or when deemed appropriate.
SocialGluten reserves the right to refuse an order from any user with whom it has a dispute.
4.Products on offer
All the products that Socialgluten.com promotes at a special price will be displayed on the web with the following information: offer price, usual price, discount percentage and end date of the offer or promotion. These offers will be available until the indicated date, except when stocks last, in which case the product will automatically disappear from the website.
Offers are not combinable with other offers, packs, rebates or special promotions in force. The offer with the greatest discount will always be applied.
Any pack is considered a special promotion and is not subject to any other discount.
5.Payment and security
Payment for purchases is made by bank card or PayPal. The bank cards accepted are: Visa and MasterCard.
In the event that the POS (Point of Sale Terminal) informed of the denial of the card, the order will be automatically canceled.
SocialGluten has entrusted its security in the payment system by credit card to a payment gateway. The bank details entered are encrypted and transmitted securely to the servers of the bank and, subsequently, are verified with the issuing bank to avoid possible fraud and abuse.
This data entry procedure is guaranteed by SSL (Secure Socket Layer) -128 encryption technology, one of the most advanced and effective protection systems currently available, thanks to which, no third party will have access to this information via the Internet. Bank details entered by the customer.
Only the Bank and PayPal have access to bank data linked to these payment methods, so that SocialGluten does not know or record this data during the payment transaction or at any other time.
6.Availability and Delivery
If the product is not available after the order has been placed, the user will be informed either by email or by phone - at the phone number that the user has registered - of the fact, and will be given a choice between or cancel the entire order, or to modify it including its corresponding economic amount.
In that case, the speed of the refund in the customer's bank account will depend on the type of card used in the purchase and the conditions of each bank.
SocialGluten will do everything possible to deliver in specified time and form during the purchase process. The deadline will be based on the availability of the service in your zip code, and may be, and after 48 hours from the end of the purchase, any of the following 7 business days after the end of the purchase.
Each time an order is sent, the buyer will receive an email after payment of the purchase.
The purchase order corresponding to the order will be available in SocialGluten, once the payment is confirmed, from the issuance of the email. This original purchase order includes VAT.
SocialGluten will ask the user to choose the place of delivery, specifying their address, office or center where they want the product to be delivered, in addition to the contact phone number in case there is any incident with the delivery.
Each delivery is considered to be made from the delivery of the product by the carrier to the customer at the place indicated by him for the delivery of the order at the time of contracting, materialized by the control system used by the carrier.
Reservations and claims should be directed to Socialgluten by email to [email protected]. In case your package arrives broken, wet or you think your content may be damaged, it is important that you record it on the delivery note of the carrier at the time of delivery, and indicate the incident by email to the address [email protected]. or by calling 602 63 80 05 within a maximum period of 24 hours from receipt of the merchandise.
7. Delivery areas
The delivery area covered by SocialGluten is all of Spain and Portugal, France, Belgium, Switzerland, Germany, Luxembourg, United Kingdom, Holland, Italy and the Balearic and Canary Islands, Ceuta and Melilla.
8.Warranty and Return
Guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of November 16 that approves the text of the General Law for the Defense of Consumers and Users. In accordance with this rule, the seller is obliged to deliver to the consumer and user products that are compliant with the contract, responding to him of any lack of conformity. The consumer and user have the right to repair the product, its replacement, the price reduction or the termination of the contract. The legal terms are of two years of warranty duration from the delivery of the product and two months since the user knows the lack of conformity with the product to communicate it to the seller.
socialgluten.com It offers a guarantee when defects occur in the items that have been ordered, in that case the customer has (14 calendar days) to communicate that he wants to make a return.
SocialGluten will indicate the steps to follow to make said return. If you make the return within 14 days of receiving your order the return will be free. Otherwise the transport costs will be on your part. You can contact via telephone 602 63 80 05 or by sending an email to [email protected].
Except for cases in which the order is defective or in poor condition, the products to be returned must keep the original characteristics and packaging intact for the return to be accepted.
- In no case may the return of products that have been used be made.
- The refund of the corresponding amount will be effective when we receive the product back and verify that it is in perfect condition.
- If the product has any anomaly or defect caused during its transport, let us know as soon as possible so that the carrier accepts the claim.
- We recommend that you open the package in front of the carrier. If you find that the product is damaged or defective, the carrier will take it back at that time.
To exercise the right of withdrawal, you must notify SocialGluten, NUMIA, with registered office at C / Calabria, 149 Entlo 1 of Barcelona, Spain. your decision to withdraw from the contract through an unequivocal statement that states it, (for example, a letter sent by postal mail or an email to [email protected] requesting it.
To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
9. Responsibility, litigation and applicable legislation
Socialgluten.com could not be held liable for breach of the contract concluded in the event of a stock break or failure to dispose of the product, force majeure, disturbance or total or partial strike, in particular, of postal services and means of transport and / or communications. , flood or fire, among others.
These Terms and Conditions are governed by Spanish law.
In case of litigation, the user will first go to Socialgluten to obtain a friendly solution.
These general conditions of sale will be interpreted in Spanish and will be carried out in accordance with Spanish law. Any disagreement that could arise due to its validity, its interpretation or its execution will be presented to the courts of the client's domicile, to which express exclusive attribution of competence is made.
10.Modification of the general conditions of sale
SocialGluten reserves the right to modify the Terms and Conditions without prior notice, being able to change, delete or add both the contents and services provided through it and the way in which they are presented or located on their servers.
These changes must be accepted by the user each time you make a purchase through the page Socialgluten.com
SocialGluten users who are not satisfied with the modifications to the Terms and Conditions must notify them and, as of the date on which the new version will take effect, they must stop using SocialGluten's services.
11.Industrial and Intellectual Property
All the intellectual property rights of the content of this website, its graphic design and its source codes, are the exclusive property of NUMIA, corresponding to us the exclusive exercise of the exploitation rights of the same.
Therefore, its reproduction, distribution, public communication and transformation, in whole or in part, is prohibited without the express authorization of NUMIA Likewise, all trade names, brands or signs other than any kind contained in this website are protected by law.
12.Update and modification of the website
NUMIA reserves the right to update, modify or delete the information contained in its website, and its configuration or presentation, at any time, without prior notice, and without assuming any responsibility for it.
13. Denial and withdrawal of access to the site and / or services
In NUMIA we are not responsible for the misuse that is made of the contents of our website, being the sole responsibility of the person who accesses or uses them.
Nor do we assume any responsibility for the information contained in the websites of third parties that can be accessed by links or search engines from the Socialgluten.com website.
SocialGluten reserves the right to deny or withdraw access to the socialgluten.com website and / or services, to those users who violate these Terms and Conditions or the applicable regulations.
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